What’s Wrong with Service Desks these Days

It’s not a question, it’s a statement: I’ll describe exactly what’s wrong with them and my solution, nay, the solution to the problems.  This is not some thinly veiled racist protectionistic “the problem is really outsourcing” manifesto, but rather a description of what is wrong with most pieces of software for running service desks. Over the past […]

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I can’t help by being amused by people posting to the Spice Girls groups I am a member of on Facebook; they keep posting articles from such “glorious” “news” “media” as Daily Mail and The Sun if they were real. That’s the same media that’s been promising a reunion roughly monthly for the past decade […]

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